No, its all of them.
A big fail for United who locked a blind 18 year old Courtney, British Columbia woman in one of their planes in Chicago.
CBC BC tells the story of Jessica Cabot, blind since birth, is not sure she'll ever fly alone again after she was forgotten by flight attendants and locked in a deserted plane at Chicago's O'Hare Airport.
The deal is she was flying United from Van to Jacksonville, Florida and supposed to be guided to her connecting flight to Florida.
She was understandably freaked out when she was abandoned and was found ten minutes later by a cleaning crew.
United has come through hugely with a two hundred and fifty dollar credit on her next flight which I would think would be never.